Real Time Status Updates

All Systems Operational

About This Site

Welcome to CommCare HQ's status page. Here, you will find real time information about the availability of our site and its components, status updates on service interruptions and scheduled downtime or maintenance.

Need to submit a bug or ask a technical question? Visit our Help Center here: https://dimagi-dev.atlassian.net/servicedesk/customer/portals

Uptime over the past 90 days. View historical uptime.
www.commcarehq.org Operational
90 days ago
99.97 % uptime
Today
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCare HQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare APIs Operational
Web Apps Operational
Core Functionality ? Operational
90 days ago
99.97 % uptime
Today
india.commcarehq.org Operational
90 days ago
100.0 % uptime
Today
Form Builder Operational
App Release Management Operational
User Management Operational
Syncs with CommCareHQ Operational
Form Submissions Operational
Data Exports Operational
Project Reporting Operational
SMS / Messaging Operational
Bulk Case Import Operational
CommCare APIs Operational
Web Apps Operational
Core Functionality ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Issue with Syncs and Form Submissions
Resolved - Dear Users,

Our technical team has identified the root cause of the issue and successfully implemented a fix. You should now be able to navigate through forms, do form submissions and sync with the server on CommCare without any errors.

In case you are still experiencing any errors while syncing or submission, please feel free to let us know at support@dimagi.com.

Thank you for your patience and understanding as we worked to resolve this.
Apr 22, 13:21 UTC
Update - Dear Users,

We are still actively investigating the issue impacting form submissions and data syncs with CommCare HQ. Our development team is continuing to work on identifying the root cause and we will share another update as soon as we have more information.
Apr 22, 11:41 UTC
Investigating - Dear Users,

We’re currently investigating an issue affecting form submissions and syncs with CommCare HQ for some project spaces. As a result, you may encounter errors when submitting forms or syncing data, whether on mobile devices, App Preview, or Web Apps.

Our development team is actively working to identify the root cause and implement a fix as quickly as possible.

We sincerely apologize for the disruption and appreciate your patience as we work to resolve this.
Apr 22, 10:39 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Outage affecting data exports, file downloads and imports on www.commcarehq.org
Resolved - Dear user,

We experienced a temporary outage from 7:46 AM UTC to 8:32 AM UTC affecting data exports , file downloads and imports on www.commcarehq.org. Our Development team was able to Identify the root cause and immediately implemented a fix to resolve this.
We apologies for any inconvenience this may have caused.

Thanks!
Apr 18, 08:34 UTC
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
CommCare HQ Slowness and Instability
Resolved - Dear users, this issue has now been fully resolved. We appreciate your understanding and patience while we worked to resolve this problem.
Apr 14, 15:25 UTC
Update - Dear users, performance is gradually returning to normal. We will continue to monitor closely until the issue is fully resolved. Thank you for your patience and understanding.
Apr 14, 14:19 UTC
Update - Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.
Apr 14, 13:17 UTC
Update - Dear users, performance continues to remain in a degraded state. Our engineers are working on resolving the issue with the utmost urgency. We apologize for the inconvenience that this is causing.
Apr 14, 12:32 UTC
Investigating - Dear users,

We are currently experiencing some slowness on our servers, which may cause CommCare HQ to load slowly for some users. Our engineers are investigating the issue as a priority. We will keep you updated on the progress.

We apologize for the inconvenience caused.
Apr 14, 11:41 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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